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Please tell me about check-in and check-out.
Check-in at the hotel is from 3:00 p.m. and check-out is until 12:00 a.m.

However, it may differ depending on the accommodation plan, so please see the plan details.

How about a vegetarian meal and allergy-friendly meals?

Please contact us in advance at the restaurant of your choice.

Can I collect IHG® Rewards Club points and ANA Mileage Club Card miles?

You can earn gourmet points or gourmet miles when you use the restaurant and bar in the hotel. Please present your IHG® Rewards Club Card to earn Gourmet Points, and the ANA Mileage Club Card to earn Gourmet Miles.

IHG® Rewards Club Gourmet Points If you show your card, you will earn 3 points for every 100 yen (including consumption tax). (Excluding ANA Crowne Plaza Beer Terrace and Room Service) Please note that if you do not make a request at the time of payment, we will not be able to accept subsequent applications. For more information, please visit the IHG ANA Hotels website.

ANA Mileage Club Card Gourmet Miles Earn 1 mile for every 100 yen (including consumption tax) when paying with an ANA card or presenting an ANA Mileage Club card at a restaurant/bar in the hotel.

Please note that we will not be able to apply afterwards if you do not make a request for payment. For more information on Gourmet Miles, please visit the ANA website.

Where can I use my ANA Value Voucher?
The ANA Value Voucher can be used for payment at accommodation and at all restaurants and bars of ANA Crowne Plaza Hotel Osaka.

*Please note that no change will be given.

About payment at accommodation

You can use it to pay for accommodation.

*You can use the ANA Value Voucher even if it expires on the check-in date, but please be sure to notify the front staff at the time of check-in.

*Some products are not eligible for use. Please contact the staff.
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