Basic policy

At IHG, we attach great importance to the protection and security of your personal information, and we will properly manage personal information so that we can provide information to customers who reserve rooms and members of the loyalty program with confidence. We are working to protect it. If you have any questions or concerns, please contact us at privacyoffice@ihg.com.

About IHG

This privacy policy is issued by the InterContinental Hotels Group (collectively, "IHG" or "our company").
IHG includes IHG/ANA/Hotels Group Japan, a direct or indirect affiliate of InterContinental Hotels Group PLC.
This Privacy Policy describes the collection and use of information in IHG's business. Your information may also be collected and used by IHG-branded hotels. IHG branded hotels are largely independently owned hotels, and for the information about guests used in such hotels, this policy applies only where otherwise indicated.

Collection, use and sharing of information at IHG

IHG collects and uses your personal information when you book through IHG’s booking system, when you stay at an IHG branded hotel, or when you participate in one of our loyalty programs such as the IHG Rewards Club. For more information, click on the relevant section below.

Data transfer

Since IHG manages its corporate offices, reservations & service centers, data centers, hotels, etc. in a global network, it can cross the borders of the country where the information is provided, the country of residence of the customer, and the country of nationality. It may be necessary to transfer it overseas.
The information you provide when booking or using other services may be transferred to IHG owned or affiliated institutions and hotels around the world for the purpose of providing or facilitating such services. ..
You may also need to transfer to external vendors, including our franchisees, affiliates and service providers.

Use of IHG websites, mobile apps and other technologies

IHG and external service providers use cookies and cookies for the purpose of collecting information, providing requested or participating services, and displaying targeted advertisements in our business, including IHG websites and mobile apps. It uses technologies such as Pixel and Web Beacons. In addition, the collected information is useful for improving our products and services and improving the convenience of our website and mobile apps. For more information, click on the relevant section below.

Regarding the protection of your personal information

IHG is committed to protecting the confidentiality and security of the information you provide.
As part of this, we implement technical, physical, and organizational security measures to prevent unauthorized access to customers' personal information and information leakage, damage, or loss. By its very nature, we cannot guarantee the security of the collection, transfer or storage of information, but IHG has taken appropriate safeguards to protect your information.

Manage your preferences and information

IHG strives to secure the necessary tools so that you can manage the information you provide, including how to contact you, at your own discretion. In addition, if there is any change or error in the information provided, please contact us so that we can update the information. For more information about how IHG can contact you and how to update, change or delete your information, please click the relevant section below.

Links to other sites

IHG’s websites and apps may include links to websites managed and operated by third parties. Such sites may include websites of affiliated companies and may display our logo or other trademarks. Please check the URL (web address) of the page you are browsing to determine whether it is the official website of IHG. Please check the privacy policy of each site as the privacy policy of the external site may differ from our policy.

Child

Our website is not designed for children. We do not knowingly solicit or collect personal information from children under the age of 18.
In the unlikely event that you are notified that personal information of a minor has been improperly collected, we will take all commercially reasonable steps to delete the information. However, in limited circumstances, we may hold a campaign or program for children, in which case we will provide details about the handling of information in the terms of use of the program or campaign. ..

Contact IHG

If you have any questions or concerns regarding this Privacy Policy or our data protection, please contact us in English at: 
Email: privacyoffice@ihg.com 
Mailing address: InterContinental Hotels Group 
Attn: Privacy Office Three Ravinia Drive Atlanta, Georgia 30346 U.S.A 
Phone: 1-770-604-8347 Fax: 1-770-604-5275 
To the extent permitted by local law, we will also accept requests for disclosure of personal information held by IHG at the above contact information. Disclosure requests will be reviewed and processed in accordance with local law.

TRUSTe certification and certification mark

IHG participates in the TRUSTe Privacy Seal Program and has been reviewed and certified that this Privacy Policy and our information handling practices comply with TRUSTe’s program requirements.
TRUSTe certification is applied to the privacy protection business covered by this privacy policy of this site. For more information on TRUSTe certification, please see the verification page displayed by clicking the TRUSTe certification mark.
If you have any complaints or concerns regarding matters not explicitly stated in this policy, please click here to contact TRUSTe.

Changes to this privacy policy

As the regulatory environment and IHG’s business needs change, we may need to change or revise this Privacy Policy. Subject to applicable legal requirements, we will notify you of any changes to this Privacy Policy on our website and mobile apps. However, if the matters regarding the use of your personal information are changed so that they are different from the contents described at the time of collecting information, we will notify you by giving 30 days notice on the website before the effective date of the change. We will notify you.

About Hotel Privacy Policy

Please see this page.